Brian Hay Koh

Education

De La Salle University

Recommended

20 people have recommended Brian

Connections

293 connections

Industry

Outsourcing/Offshoring

Brian Hay Koh’s Summary

Business Leader with rich experience in managing Customer Service, Site operations and Shared Services.

Strong Understanding of verticals such as Workforce (Capacity planning and scheduling), Retail, HRO, RPO, Telecommunications, Financial Services, Utilities and IT Services.

Brian Hay Koh’s Specialties:

Customer Service, BPO, HR Delivery, People Management, Operations Management, Workforce Management, Client Relations Management, Activity Based Costing, Budget Management, Risk Assessment, Project Management, Productivity Improvement, Process Improvement, Six Sigma, Lean Organization.

Brian Hay Koh’s Education

De La Salle University

Bachelor , Industrial Engineering minor in Mechanical Engineering , 1994 — 1998

Activities and Societies:

BMS Club, IMES society, MFI club

Additional Information

Brian Hay Koh’s Interests:

strategic planning, productivity improvement, workforce management, financial planning, operations management, client management, swimming, going to the gym, travelling, formula 1 racing, cooking

Brian Hay Koh’s Groups:

Executive Suite
The Greater IBM Connection: IBM's alumni program for past and present IBM employees
TEN - Top Executives Net
UAE | Dubai
De La Salle Philippines
Dubai Business Network
Contact Center Professional
Shared Services and Outsourcing Network (SSON)
Customer Experience Professionals
Contact Centre Executives
Call Center Professionals
CRM Focus Expert Group
Middle East Opportunities
The BPO and Offshoring Best Practices Forum
Customer Experience Management Professionals
Arabian Gulf Recruiters
Global professionals
Jobstreet SELECT
Philippines Call Center Professionals
SIX SIGMA PHILIPPINES